Important!

PERFORMANCE ENHANCEMENT

Overview: This intensive course combines essential proven tools to enhance productivity. Increased effectiveness in any business or workplace produces an outstanding return on investment. Participants learn these skills quickly through engaging activities, enhancing their professional development.

Clustered Topics: Time Management Toolbox Effective Meeting Skills Goal Setting and Motivation Conflict Resolution Emotional Intelligence Stress Management

Important!

EFFECTIVE COMMUNICATION

Overview: The ability to communicate effectively within the corporate environment is crucial to workflow. All learning skills that contribute to improving communication has been included in this intensive course, therefore making this a valuable asset to any corporate culture.

Clustered Topics: Understanding Behaviour Presentation Skills Active Listening Skills Diplomatic Assertiveness Influence and Persuasion Confidence Building

Important!

BUSINESS WRITING SKILLS

Overview: First impressions in business are as important as branding. That is why all written correspondence needs reflect the corporate image. The key components of several related course content deliver the necessary skills to create that winning impression.

Clustered Topics: Grammar Fundamentals Business and Report Writing Technical Writing Process Writing with Influence Advertising Copywriting Email Etiquette

Important!

LEADERSHIP AND MANAGEMENT

Overview: An effective leader creates an inspiring vision, then motivates and inspires people to engage with that vision. Sound management delivers the processes necessary to achieve that vision. This intensive course forms the framework to achieve remarkable results in both areas.

Clustered Topics: Developing Team Leadership Managerial Leadership Styles Handle Difficult People Coaching for Managers Mentoring Skills Managing Behaviour

Important!

CUSTOMER SERVICE AND SALES

Overview: The art of good customer service is a skill easily learnt. This course combines best practice and proven techniques to achieve a guaranteed increase in sales and customer satisfaction. Customer focus is paramount to developing any organisations profitability.

Clustered Topics: Art of Persuasion Emotional Intelligence Customer Service Excellence The Effective Negotiator Telephone Skills First Impressions