ENRICHMENT TRAINING COMPANY - Business Training | Professional Development | Lifestyle Enrichment
Customer-Service

Course Overview

Overview: The art of good customer service is a skill easily learnt. This course combines best practice and proven techniques to achieve a guaranteed increase in sales and customer satisfaction.Customer focus is paramount to developing any organisations profitability.

Clustered Topics

  • Art of Persuasion
  • Emotional Intelligence
  • Customer Service Excellence
  • The Effective Negotiator
  • Telephone Skills
  • First Impressions
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